Support & Contact: XCel Energy Phone Number Look Up
What is the 1-800 number for XCel Energy? Below is a list of toll free 800 numbers for XCel Energy.
Customer Service: 1-800-895-4999(24/hrs)
- Welcome to Excel Energy.
- To report an electric outage, press one,
- To report an electric outage at your address on file, press one.
- To report a street light outage, sparking wire or other emergency, two.
- If you’re not calling to report an outage or emergency, three.
- A gas leak, two.
- Welcome to Excel Energy.
- To report an electric outage or a gas leak, press one.
- To pay your bill or ask a question about your bill, two.
- To start or stop service, three.
- To ask a different question or to speak to a customer service representative, four.
- For information about gas rates, press one.
- For other billing questions or to pay your bill, two.
- We couldn’t match the number you’re calling from to your account. To use our automated system which is often faster than speaking with a representative, we need you to enter your account number or call us from a phone number registered to your account. We require this to prevent unauthorized persons from gaining access to your billing and payment information. If you often call us from a phone other than those listed on your account, our representatives can provide your account number for future use.
- To access your account using your Excel Energy account number now, press one. If you do not know the account number, two.
- To return to the previous menu, nine.
- To hear information about call Before You Dig services, three.
- If you’re not calling to report an outage or emergency, four.
Emergency & Power Outage:1-800-895-1999
Outdoor Lighting Outages: 1-800-960-6235
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